Call Centre Training

Are you aspiring to work in a International Call Centre but don't know what it entails?

Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this module is for you. 

Key Features:

• Introduction to call centre industry Types of Call Centre Functioning of a Call Centre Scope of the Call Centre Industry 

• Soft Skills Communication skills- Elimination of Grammatical errors Telephonic skills - Outbound / Inbound / Marketing skills Reading Skills - Focus on wave modulation Listening Skills 

• Accent Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)Jaw Exercises Pronunciation of Consonants & Vowels Rules of Intonations Basics of American & British Accent

• Personality Enhancement Attitude Management Killing Nervousness & Building Confidence Body language & dress code

• Preparation for an Interview Resume Development Extempore - Group discussion, Grammar / Aptitude / Listening Test Personal Interview

• Mock Practise