Monday - friday : 8:00 AM to 7:00 PM
Are you aspiring to work in a International Call Centre but don't know what it entails?
Are you currently in a Call Centre and wish to move up the ladder? If you've been wondering how you can pick up the required skills, then this module is for you.
Introduction to call centre industry Types of Call Centre Functioning of a Call Centre Scope of the Call Centre Industry
Soft Skills Communication skills- Elimination of Grammatical errors Telephonic skills - Outbound / Inbound / Marketing skills Reading Skills - Focus on wave modulation Listening Skills
Accent Accent Neutralisation - Elimination of Mother Tongue Influence(MTI)Jaw Exercises Pronunciation of Consonants & Vowels Rules of Intonations Basics of American & British Accent
Personality Enhancement Attitude Management Killing Nervousness & Building Confidence Body language & dress code
Preparation for an Interview Resume Development Extempore - Group discussion, Grammar / Aptitude / Listening Test Personal Interview